Archives For IS success

Mobile BI success

Monday, June 9, 2014

A paper on the topic of business intelligence success, co-authored with T. Peters, O. Isik, and H. Weigand: The Role of Mobile BI Capabilities in Mobile BI Success, has been presented at the 22nd European Conference on Information Systems (ECIS 2014) held in Tel-Aviv, Isreal. Abstract:

While IS success research has gained considerable attention within academia in the past, understanding its constituents and the relationships among them has also emerged within professional fields. Since extant inquiries on the relationships among IS success dimensions have produced equivocal findings, the need to address IS success in the context of specific technologies has been regularly highlighted. Within business intelligence (BI) field one such pervasive technology gaining considerable attention is mobile BI (m-BI).
Despite the recognized value that m-BI brings to firms, our understanding of the success of m-BI is limited. To address this gap, we conducted a quantitative study of key informants using m-BI employing multiple data collection methods to understand what are the key m-BI capabilities and other success dimensions being perceived as important by users, and how can they be assessed.
Our contribution to the BI and IT business value literature is twofold. Firstly, our results highlight the users’ perceptions about m-BI capabilities that are deemed important for increasing satisfaction with m-BI and its use. Secondly, while these capabilities have a relatively high explanatory power for user satisfaction, their power to explain m-BI use is found to be rather low, suggesting there are other unobserved organizational characteristics importantly affecting m-BI usage behaviour, thus calling for further investigation.

BIS success

Thursday, December 20, 2012

There is a new publication available on the topic of business intelligence systems success, co-authored with R. Hackney, P. S. Coelho, and J. Jaklič (2012): Towards business intelligence systems success: Effects of maturity and culture on analytical decision making. It is an important step in better understanding business intelligence systems success determinants and their interrelations. Here is the abstract:

The information systems (IS) literature has long emphasized the positive impact of information provided by business intelligence systems (BIS) on decision-making, particularly when organizations operate in highly competitive environments. Evaluating the effectiveness of BIS is vital to our understanding of the value and efficacy of management actions and investments. Yet, while IS success has been well-researched, our understanding of how BIS dimensions are interrelated and how they affect BIS use is limited. In response, we conduct a quantitative survey-based study to examine the relationships between maturity, information quality, analytical decision-making culture, and the use of information for decision-making as significant elements of the success of BIS. Statistical analysis of data collected from 181 medium and large organizations is combined with the use of descriptive statistics and structural equation modeling. Empirical results link BIS maturity to two segments of information quality, namely content and access quality. We therefore propose a model that contributes to understanding of the interrelationships between BIS success dimensions. Specifically, we find that BIS maturity has a stronger impact on information access quality. In addition, only information content quality is relevant for the use of information while the impact of the information access quality is non-significant. We find that an analytical decision-making culture necessarily improves the use of information but it may suppress the direct impact of the quality of the information content.