Archives For Business intelligence

Developing BI capabilities

Tuesday, August 1, 2017

A new publication appeared in July 2017 issue of Journal of the Association for Information Systems on developing BI capabilities, co-authored with U. Kulkarni and J. A. Robles-Flores: Business Intelligence Capability: The Effect of Top Management and the Mediating Roles of User Participation and Analytical Decision Making Orientation. Here is the abstract:

In this study, we draw on the structurational model of technology in an institutional setting to investigate how top management affects the development of a firm’s business intelligence (BI) capability. We propose a multiple mediator model in which organizational factors, such as user participation and analytical decision making orientation, act as mediating mechanisms that transmit the positive effects of top management championship to advance a firm’s BI capability. BI capability has two distinct aspects: information capability and BI system capability. Drawing on data collected from 486 firms from six different countries, we found support for the mediating effects of top management championship through user participation and analytical decision making orientation. These findings contribute to a nuanced understanding of how firms can develop BI capability. This study is one of the first to comprehensively investigate the antecedents of BI capability.

Mobile BI success

Monday, June 9, 2014

A paper on the topic of business intelligence success, co-authored with T. Peters, O. Isik, and H. Weigand: The Role of Mobile BI Capabilities in Mobile BI Success, has been presented at the 22nd European Conference on Information Systems (ECIS 2014) held in Tel-Aviv, Isreal. Abstract:

While IS success research has gained considerable attention within academia in the past, understanding its constituents and the relationships among them has also emerged within professional fields. Since extant inquiries on the relationships among IS success dimensions have produced equivocal findings, the need to address IS success in the context of specific technologies has been regularly highlighted. Within business intelligence (BI) field one such pervasive technology gaining considerable attention is mobile BI (m-BI).
Despite the recognized value that m-BI brings to firms, our understanding of the success of m-BI is limited. To address this gap, we conducted a quantitative study of key informants using m-BI employing multiple data collection methods to understand what are the key m-BI capabilities and other success dimensions being perceived as important by users, and how can they be assessed.
Our contribution to the BI and IT business value literature is twofold. Firstly, our results highlight the users’ perceptions about m-BI capabilities that are deemed important for increasing satisfaction with m-BI and its use. Secondly, while these capabilities have a relatively high explanatory power for user satisfaction, their power to explain m-BI use is found to be rather low, suggesting there are other unobserved organizational characteristics importantly affecting m-BI usage behaviour, thus calling for further investigation.

Linking BI and BPM

Friday, August 30, 2013

A study linking business intelligence (BI) and business process management (BPM), co-authored with V. Bosilj Vukšić and M. Pejić Bach, appeared in August 2013 issue of International Journal of Information Management. The work titled Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration shows – through an informative case study – how BI and BPM support process performance management. Abstract:

The case(s) demonstrates the importance of business process management (BPM) and business intelligence systems (BIS) in achieving better firm performance. It has been well documented in the literature that research on the effectively usage and combination of knowledge from BPM and BIS in turbulent service environments is limited. In response, we conduct an exploratory comparative case study of four firms in banking and telecommunication industries that have implemented BPM initiative and BIS solution. Our results firstly highlight that actual results of applying BPM and BIS differ greatly from the results that were originally planned. Secondly, we find that BIS initiatives are usually driven by improving marketing and sales, while BPM initiatives are driven by improving business processes. Thirdly, we identify that there is a lack of strong commitment to using both systems for supporting performance management.

A study exploring business intelligence maturity that transcends technical aspects of business intelligence, co-authored with T. Lukman, R. Hackney, J. Jaklič, and Z. Irani was published in Special Issue of Information Systems Management journal. The work titled Business Intelligence Maturity: The Economic Transitional Context Within Slovenia tries to elucidate directions for future business intelligence development in firms within transition economy environment. Abstract:

This article proposes a new maturity model with three related dimensions (technological, information quality, and business) and provide its empirical analysis within Slovenian organizations. With the use of K-means clustering, the naturally present maturity groups are identified. This article is an attempt to establish clear directions for further business intelligence development in transition economy settings. The findings hold important implications for commercial enterprise success.