Archives For Business intelligence systems

Developing BI capabilities

Tuesday, August 1, 2017

A new publication appeared in July 2017 issue of Journal of the Association for Information Systems on developing BI capabilities, co-authored with U. Kulkarni and J. A. Robles-Flores: Business Intelligence Capability: The Effect of Top Management and the Mediating Roles of User Participation and Analytical Decision Making Orientation. Here is the abstract:

In this study, we draw on the structurational model of technology in an institutional setting to investigate how top management affects the development of a firm’s business intelligence (BI) capability. We propose a multiple mediator model in which organizational factors, such as user participation and analytical decision making orientation, act as mediating mechanisms that transmit the positive effects of top management championship to advance a firm’s BI capability. BI capability has two distinct aspects: information capability and BI system capability. Drawing on data collected from 486 firms from six different countries, we found support for the mediating effects of top management championship through user participation and analytical decision making orientation. These findings contribute to a nuanced understanding of how firms can develop BI capability. This study is one of the first to comprehensively investigate the antecedents of BI capability.

CSFs for implementing BI systems

Wednesday, December 23, 2015

There is a new publication in January 2016 issue of Journal of the Association for Information Science and Technology on the topic of business intelligence systems implementation, co-authored with W. Yeoh: Extending the understanding of critical success factors for implementing business intelligence systems. It is an important step in extending our understanding of critical success factors for implementing business intelligence systems. Here is the abstract:

Extant studies suggest implementing a business intelligence (BI) system is a costly, resource-intensive and complex undertaking. Literature draws attention to the critical success factors (CSFs) for implementation of BI systems. Leveraging case studies of seven large organizations and blending them with Yeoh and Koronios’s (2010) BI CSFs framework, our empirical study gives evidence to support this notion of CSFs and provides better contextual understanding of the CSFs in BI implementation domain. Cross-case analysis suggests that organizational factors play the most crucial role in determining the success of a BI system implementation. Hence, BI stakeholders should prioritize on the organizational dimension ahead of other factors. Our findings allow BI stakeholders to holistically understand the CSFs and the associated contextual issues that impact on implementation of BI systems.

A new publication linking information-sharing values to business intelligence systems use, co-authored with R. Hackney, P. S. Coelho, and J. Jaklič (2014): How information-sharing values influence the use of information systems: An investigation in the business intelligence systems context, appeared in one of the leading IS journals. The work significantly adds to our understanding of how information-sharing values influence the use of information systems. Abstract:

Although the constituents of information systems (IS) success and their relationships have been well documented in the business value of information technology (IT) and strategic IS literature, our understanding of how information-sharing values affect the relationships among IS success dimensions is limited. In response, we conduct a quantitative study of 146 medium and large firms that have implemented a business intelligence system in their operations. Our results highlight that in the business intelligence systems context information-sharing values are not directly linked to IT-enabled information use, yet they act as significant moderators of information systems success dimensions relationships.

BIS success

Thursday, December 20, 2012

There is a new publication available on the topic of business intelligence systems success, co-authored with R. Hackney, P. S. Coelho, and J. Jaklič (2012): Towards business intelligence systems success: Effects of maturity and culture on analytical decision making. It is an important step in better understanding business intelligence systems success determinants and their interrelations. Here is the abstract:

The information systems (IS) literature has long emphasized the positive impact of information provided by business intelligence systems (BIS) on decision-making, particularly when organizations operate in highly competitive environments. Evaluating the effectiveness of BIS is vital to our understanding of the value and efficacy of management actions and investments. Yet, while IS success has been well-researched, our understanding of how BIS dimensions are interrelated and how they affect BIS use is limited. In response, we conduct a quantitative survey-based study to examine the relationships between maturity, information quality, analytical decision-making culture, and the use of information for decision-making as significant elements of the success of BIS. Statistical analysis of data collected from 181 medium and large organizations is combined with the use of descriptive statistics and structural equation modeling. Empirical results link BIS maturity to two segments of information quality, namely content and access quality. We therefore propose a model that contributes to understanding of the interrelationships between BIS success dimensions. Specifically, we find that BIS maturity has a stronger impact on information access quality. In addition, only information content quality is relevant for the use of information while the impact of the information access quality is non-significant. We find that an analytical decision-making culture necessarily improves the use of information but it may suppress the direct impact of the quality of the information content.